You have 14 DAYS from the day your order is delivered to you (according to the tracking number) to send unworn merchandise back for a refund. If you are shopping in our physical store, and not online, you have 14 days from the day you purchased your items. The 14 day policy is firm. No exceptions will be made.
HOLIDAY RETURN POLICY
Shopping for someone for the holidays? We get it. For purchases made after 11/23, you have 14 days to return the item for a FULL REFUND. After 14 days, we will issue IN STORE CREDIT (via gift card--eligible to be used in store or online) until January 12, 2017. After which, the items are no longer eligible for return. Please continue to follow the return policy found below!
All returns should be sent to:
892 E. 12300 S.
Draper, Utah 84020
PLEASE PRINT OUT THE FORM FOUND HERE AND INCLUDE IT IN YOUR PACKAGE.
Please include a copy of your receipt in the package, so that we can clearly identify the order that you would like refunded.
If you are local to Utah, you may drop off your return at our store as well.
Once we receive your return, the item(s) will be inspected for signs of wear or use. If it is found to be in returnable condition, we will refund your method of payment. If it is not in returnable condition or it is received after the 14 day policy, items will be returned to sender after which there will be no refund issued. Shipping costs will not be refunded.
ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE.
SHOE RETURNS: Shoes must be returned in their original shoe box and placed inside an additional protective shipping box. Damage to the shoe box will make the shoes ineligible for a return and will be marked "return to sender". Shipping costs will not be refunded.
SWIM RETURNS: All swim returns must be in original condition. Tags must be attached and all liners must still be in place for it to be in returnable condition. All swimwear will be extensively inspected for any sign of prolonged wear. If found, the item will not be considered returnable and will be sent back to customer.
Returns will be processed within 3-5 business days of being received.
We are not responsible for any lost returned packages and we highly recommend keeping your tracking number and purchasing insurance.
Questions? Email us at email@example.com