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FAQ

What is your return policy?

You have 14 DAYS from the day your order is delivered to you (according to the tracking number) to send unworn merchandise back for a refund. If you are shopping in our physical store, and not online, you have 14 days from the day you purchased your items.

Please go to https://exchanges.piperandscoot.com  to print off your prepaid return shipping label. Once you have your new label, drop your package off to your nearest USPS location shortly after. Returns are processed within 3-5 business days after receiving them. You will receive an email from us confirming your return.

International customers: Please mail your return back to the following address: Piper & Scoot - 892 E. 12300 S. Draper, UT 84020 
What is your exchange policy?

We understand that sometimes items don't work out. We want you to be completely happy with your purchase and that is why we offer FREE exchanges! Yep, return shipping is on us!

Please go to https://exchanges.piperandscoot.com and follow the instructions to make an exchange and you'll be able to print off your prepaid shipping label. Simply drop your package off to your nearest USPS location with your new shipping label and we'll get your new item out to you asap!

You'll receive a new order confirmation for your exchange and a shipping confirmation when it is sent.

 

International customers: Please mail your exchange back to the following address: Piper & Scoot - 892 E. 12300 S. Draper, UT 84020
How do I make a return/exchange?

We offer Free Exchanges and Easy Returns! Within the 14 day return policy time frame, please go to https://exchanges.piperandscoot.com and follow the instructions. You'll need your order number and zip code to be able to pull up your order. You will be able to print off a prepaid return shipping label in order to send the unwanted items back. After printing off your label, please drop your package off at your nearest USPS location. Exchanges will be shipping asap and returns are processed within 3-5 business days of receiving them. You will receive an email confirmation from us when your exchange or return is processed.

International customers: Please mail your exchange/return back to the following address: Piper & Scoot - 892 E. 12300 S. Draper, UT 84020. After receiving your return/exchange, it will be manually processed within 3-5 business days.

How much does shipping cost?

All orders within the United States ship for FREE. If you're needing your package sooner, we offer the following options:

  • Rush Shipping - $7.95
  • Overnight Shipping - $25

International Shipping is a flat rate of $22.

How long does it take for my order to ship?

We do our best to have your order ship from our warehouse as soon as possible. Free Shipping can take up to 3-5 business days to leave our warehouse. Rush Shipping takes 1-2 business days to leave our warehouse. Overnight Shipping (if placed before 1 pm MST) will leave our warehouse the same business day that it is placed. If placed after 1 pm MST, it will ship the following business day.

Why hasn't my tracking number updated?

Please allow up to 24-48 hours for your tracking number to update after your package is scanned by the carrier. We use USPS and FedEx and they have different protocols for how/when a package is scanned into their system. Once it is scanned, your tracking number will update. If your tracking number has not updated in 48 hours, please let us know and we'll see what we can find out for you.

My tracking number states my package was delivered but I can't find it anywhere. What should I do?

We ship packages through USPS and FedEx SmartPost. If you received a USPS tracking number, please call your local post office (not the 1-800 number) and they will speak with your specific driver and check the final GPS scan to locate your package. If they incorrectly delivered your package, they are very good at retrieving it and the properly delivering it to you.

 

If your package was sent FedEx SmartPost, they have an agreement with USPS to deliver your package. You will need to call your local USPS post office (not the 1-800 number) and give them a new tracking number. Your FedEx SmartPost tracking number will start with a '6' so you will need to add a '92' to the front of it for USPS to locate it in their system (i.e. 61297938146020051216 would become 9261297938146020051216). With the new tracking number, USPS will then speak with your driver and check the final GPS scan to locate your package.

 

USPS prefers to speak with the recipient of the package first as it pertains to your personal property but we are also more than happy to call and see what we can find out. Please let us know what they say so we know that they are working on it.

If I'm an International customer, why do I have to pay to pick up my package?

When you order merchandise from another country, you are required to pay customs to bring the item into the country. It is your country's sales tax. We cannot declare your package as a gift as it is illegal in the United States. The customer is responsible for any customs expenses.

If I'm local, can I pick my online order up in store?

If you're local and wanting your item sooner than we can offer with shipping, please call us at 801-790-0065 or send us an email at info@piperandscoot.com. We can coordinate with you when your item will be available to pick up at our store in Draper, UT. Please reach out to us before you show up in order to ensure that your order is ready and available for pick up.

How do I make a change to my order?

Please give us a call at 801-790-0065 or email us at info@piperandscoot.com and we will let you know your options!

Can I cancel my order?

Please reach out to us as soon as possible. In an effort to ship orders as fast as possible, we are usually not able to cancel any orders. Once we receive an order, it is immediately handed over to our shipping team at which point we cannot retrieve it to cancel as they start preparing your order for shipment.

Do you have a size guide?

Due to the wide variety of designers and brands that Piper & Scoot carries, we are not able to offer a universal size guide. We add most measurements of the item to the product descriptions. We will also note if an item runs a little large or small in an effort to help get you the correct size. If you still are not sure on what size to get, feel free to give us a call, chat us, or send an email and we will give you our recommendations!

My size is sold out, are you going to restock?

We do what we can to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. If there is still a possibility of restocking an item, there will be an 'Email me when available' option below the 'Add To Cart' button on the product page. Please leave your email for your desired size and you will automatically receive an email notification if we are able to restock that specific size or item.

Do you having any sales coming up?

Our email newsletter subscribers have early access to any and all sales that we may have. Please subscribe to our newsletter by going to the footer on the website and you'll see a box on the right hand side where you can enter your email address to stay up to date. You can also follow us on social media to hear about any sales going on.

 

 

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